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Points of contact under Articles 11 and 12 DSA

Last updated: October 2026

This version is a translation of the German original. The German version is authoritative.

Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services – DSA

Point of contact for authorities under Article 11 of Regulation (EU) 2022/2065

dsa@24fire-gmbh.de

Enquiries are possible in German and English.

This e-mail address is intended exclusively for enquiries from authorities under Article 11 DSA. Other enquiries are neither processed nor answered; please use our general contact address for those: kontakt@24fire-gmbh.de

Single point of contact for recipients of the service under Article 12 of Regulation (EU) 2022/2065

As a user of our services, you can reach us directly and rapidly via:

Enquiries are possible in German and English. You will reach members of our staff, not solely an automated system.

Notice-and-action procedure under Article 16 of Regulation (EU) 2022/2065

Report illegal content to us using the form at the end of this page, or by e-mail at dsa@24fire-gmbh.de. This channel is intended exclusively for notices under Article 16 DSA; other enquiries are neither processed nor answered.

Please make sure the following information is included:

  • A sufficient explanation of why you consider the information in question to be illegal.
  • A precise indication of the specific storage location, e.g. the exact URL and, where applicable, further information identifying the content in question.
  • Your name and e-mail address, unless you are submitting information under Directive 2011/92/EU of 13 December 2011.
  • A statement confirming your good-faith belief that the information given in the notice is accurate and complete.

Where we have your contact details, we will inform you as quickly as possible about our decision regarding the reported content, including information on remedies where applicable.

Statement of reasons

We provide all affected users with a clear and specific statement of reasons for any measure we take. Such measures may include:

  • Restrictions on the visibility of specific items of information, including removal of content, disabling access to content or demoting content.
  • Suspension, termination or other restriction of payments.
  • Suspension, restriction or termination of the service in whole or in part.
  • Suspension, restriction or closure of your account.

Remedies

You may lodge a complaint with us against the measures listed above; the complaint should state the reasons. Depending on the outcome of the complaint, we will reverse the measures taken where appropriate.

You also have the option of initiating an out-of-court dispute settlement procedure with the Bundesnetzagentur as the national Digital Services Coordinator.

Irrespective of the options mentioned, recourse to the courts remains open to you at any time.

Report illegal content

Use this form to notify us of content you consider illegal (Article 16 of Regulation (EU) 2022/2065). This channel is intended for that purpose only; other enquiries are not handled here.

Alternatively, you can send your notice by e-mail to dsa@24fire-gmbh.de.

Optional

Optional

Name and e-mail address are optional — they are not required if your notice concerns offences under Articles 3 to 7 of Directive 2011/93/EU. Without an e-mail address, however, we can neither confirm receipt nor inform you of our decision.