Pursuant to Regulation (EU) 2021/784 of the European Parliament and of the Council of 29 April 2021 on addressing the dissemination of terrorist content online, the following terms of use apply:
Reporting terrorist content
If you come across terrorist content, you can report it using the form at the end of this page — or to the following e-mail address:
Enquiries are possible in German and English.
Other enquiries sent to this address will remain unanswered; please use our general contact address for those: kontakt@24fire-gmbh.de
Definition of terrorist offences under the TCO Regulation
Terrorist offences include in particular:
- Attacks on a person's life which may cause death
- Kidnapping or hostage-taking
- Causing extensive destruction to a government or public facility, a transport system, an infrastructure facility including an information system, or an offshore platform, where human life is endangered
- Release of dangerous substances, or causing fires, floods or explosions which endanger human life
- Interference with or disruption of the supply of water, power or any other fundamental natural resource which endangers human life
- Illegal system interference or data interference within the meaning of Directive 2013/40/EU of the European Parliament and of the Council
Definition of terrorist content under the TCO Regulation
Terrorist content includes in particular:
- Incitement to commit terrorist offences, whether direct or indirect, for example by glorifying terrorist acts
- Instructions to, or solicitation of, individuals or groups to commit or contribute to terrorist offences
- Participation in the activities of a terrorist group, including by providing information or financial support
- Instructions on the making or use of explosives, firearms or other dangerous substances for the purpose of committing terrorist offences
Measures against the dissemination of terrorist content
If we receive a report under the TCO Regulation, we may disable or delete the content concerned. We may also block the user account and terminate the contract without notice.
Right of complaint and complaint procedure
If you are affected by a removal or blocking under the TCO Regulation, you have the following options:
- You may submit a reasoned complaint and request that the content be reinstated. Please use our ticket system in the Control Panel (cp.24fire.de/ticket/create) or the e-mail address tco@24fire-gmbh.de. We will inform you of the outcome of our review within two weeks. If your complaint succeeds, the content will be reinstated.
- Where the removal or blocking was carried out on the basis of an order from a European authority, you may lodge a complaint with the German Federal Criminal Police Office (BKA) within 72 hours of receiving the order. If your complaint is upheld, we will reinstate the content.
Irrespective of this, you may take other legal steps at any time.